Cita APA (7a ed.)

Attong, M., & Metz, T. (2012). Change or die: The business process improvement manual (1st edition.). CRC Press/Taylor & Francis.

Cita Chicago Style (17a ed.)

Attong, Maxine, y Terrence Metz. Change or Die: The Business Process Improvement Manual. 1st edition. Boca Raton, FL: CRC Press/Taylor & Francis, 2012.

Cita MLA (9a ed.)

Attong, Maxine, y Terrence Metz. Change or Die: The Business Process Improvement Manual. 1st edition. CRC Press/Taylor & Francis, 2012.