The definitive guide to IT service metrics
Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your ow...
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| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Publishing
2012.
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| Edición: | 1st edition |
| Colección: | Thought Leadership Series
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628526806719 |
Tabla de Contenidos:
- Using metrics
- Service strategy metrics
- Service design metrics
- Service transition metrics
- Service operation metrics
- Additional metrics.
