Cita APA (7a ed.)

McWhirter, K., & Gaughan, T. (2012). The definitive guide to IT service metrics (1st edition.). IT Governance Publishing.

Cita Chicago Style (17a ed.)

McWhirter, Kurt, y Ted Gaughan. The Definitive Guide to IT Service Metrics. 1st edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.

Cita MLA (9a ed.)

McWhirter, Kurt, y Ted Gaughan. The Definitive Guide to IT Service Metrics. 1st edition. IT Governance Publishing, 2012.