Perfect phrases for customer service hundreds of ready-to-use phrases for handling any customer service situation
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious profess...
| Other Authors: | |
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| Format: | eBook |
| Language: | Inglés |
| Published: |
New York :
McGraw-Hill Education
[2011]
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| Edition: | Second edition |
| Series: | Perfect phrases series.
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628485006719 |
Table of Contents:
- pt. 1. Succeeding at customer service
- pt. 2. Dealing with specific customer situations
- pt. 3. Social media and customer service.
