APA (7th ed.) Citation

Bacal, R. (2011). Perfect phrases for customer service: Hundreds of ready-to-use phrases for handling any customer service situation (Second edition.). McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready-to-use Phrases for Handling Any Customer Service Situation. Second edition. New York: McGraw-Hill Education, 2011.

MLA (9th ed.) Citation

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready-to-use Phrases for Handling Any Customer Service Situation. Second edition. McGraw-Hill Education, 2011.