Making IT lean : applying lean practices to the work of IT

Making IT lean applying lean practices to the work of IT

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application...

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Detalles Bibliográficos
Autor principal: Williams, Howard (-)
Otros Autores: Duray, Rebecca
Formato: Libro electrónico
Idioma:Inglés
Publicado: Boca Raton, FL : CRC Press c2013.
Edición:1st edition
Materias:
Software engineering > Management.
Information technology > Management.
Electronic data processing departments > Management.
Computer software > Development > Cost control.
Lean manufacturing.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628476006719
Tabla de Contenidos:
  • Cover; Title Page; Copyright; Contents; Preface; 1 Introduction; 2 The Work of IT; 3 The OM Perspective; 4 The Lean Improvement Model; 5 Lean Problem-Solving: Identifying and Understanding Problems; 6 Lean Problem-Solving: Identifying and Managing Solutions; 7 Lean IT Service Management; 8 Implementing and Sustaining Lean IT Improvements; 9 Looking at Lean IT; Index; About the Authors

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