The ten principles behind great customer experiences
Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business doe...
| Other Authors: | |
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| Format: | eBook |
| Language: | Inglés |
| Published: |
Harlow, England :
Pearson
[2013]
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| Edition: | First edition |
| Series: | Financial Times
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628471806719 |
| Summary: | Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business , the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune. |
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| Item Description: | Bibliographic Level Mode of Issuance: Monograph |
| Physical Description: | 1 online resource (241 pages) : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780273775997 |
