Cita APA (7a ed.)

West, M. (2013). Return on process (ROP): Getting real performance results from process improvement (1st edition.). CRC Press.

Cita Chicago Style (17a ed.)

West, Michael. Return on Process (ROP): Getting Real Performance Results from Process Improvement. 1st edition. Boca Raton, Fla.: CRC Press, 2013.

Cita MLA (9a ed.)

West, Michael. Return on Process (ROP): Getting Real Performance Results from Process Improvement. 1st edition. CRC Press, 2013.