Fleming, C. A. (2013). It's the way you say it: Becoming articulate, well-spoken, and clear (2nd ed.). Berrett-Koehler Publishers, Inc.
Cita Chicago Style (17a ed.)Fleming, Carol A. It's the Way You Say It: Becoming Articulate, Well-spoken, and Clear. 2nd ed. San Francisco: Berrett-Koehler Publishers, Inc, 2013.
Cita MLA (9a ed.)Fleming, Carol A. It's the Way You Say It: Becoming Articulate, Well-spoken, and Clear. 2nd ed. Berrett-Koehler Publishers, Inc, 2013.
Precaución: Estas citas no son 100% exactas.