Superseries communicating one-to-one at work
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ...
| Main Author: | |
|---|---|
| Corporate Authors: | , |
| Other Authors: | |
| Format: | eBook |
| Language: | Inglés |
| Published: |
Amsterdam ; Boston, Mass. :
Elsevier
c2007.
|
| Edition: | 5th ed |
| Series: | Superseries (Institute of Leadership & Management (Great Britain))
|
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628448206719 |
Table of Contents:
- superseries Communicating One-to-One at Work; Copyright; Contents; Series preface; Unit specification; Workbook introduction; 1 ILM Super Series study links; 2 Links to ILM qualifications; 3 Workbook objectives; Session A One-to-one meetings; 1 Introduction; 2 Types of one-to-one meetings; 3 Setting up meetings; 4 Communicating in one-to-one meetings; 5 Formal meetings with staff; 6 Taking notes; 7 Other methods of one-to-one communication; 8 Summary; Session B Non-verbal communication; 1 Introduction; 2 Understanding different types of body language
- 3 Sending, receiving and interpreting unspoken messages4 Attitude, perceptions and cultures; 5 Summary; Session C Interviewing; 1 Introduction; 2 What is an 'interview'?; 3 Types of interview; 4 The interview process; 5 Communication skills in interviews; 6 Summary; Performance checks; 1 Quick quiz; 2 Workbook assessment; Reflect and review; 1 Reflect and review; 2 Action plan; 3 Extensions; 4 Answers to self-assessment questions; 5 Answers to activities; 6 Answers to the quick quiz; 7 Certificate
