Cita APA (7a ed.)

Harmon, P., Davenport, T., Dierna, A., & Purdy, R. (2014). Business process change: A business process management guide for managers and process professionals (3rd edition.). Elsevier.

Cita Chicago Style (17a ed.)

Harmon, Paul, Tom Davenport, Andrea Dierna, y Russell Purdy. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3rd edition. Waltham, Massachusetts: Elsevier, 2014.

Cita MLA (9a ed.)

Harmon, Paul, et al. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. 3rd edition. Elsevier, 2014.