The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You’ve spent way too much...

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Detalles Bibliográficos
Autor Corporativo: Books24x7, Inc (-)
Otros Autores: Soudagar, Reza, author (author), Hildebrand, Volker & Iyer, Vinay, author
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York, New York State : McGraw-Hill Education 2012.
Edición:1st edition
Materias:
Consumer satisfaction.
Customer relations > Management.
Customer services > Technological innovations.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628394006719

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