Cita APA (7a ed.)

Books24x7, Inc, Soudagar, R., & Hildebrand, V. &. I. (2012). The customer experience edge: Technology and techniques for delivering an enduring, profitable and positive experience to your customers (1st edition.). McGraw-Hill Education.

Cita Chicago Style (17a ed.)

Books24x7, Inc, Reza Soudagar, y Volker & Iyer Hildebrand. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers. 1st edition. New York, New York State: McGraw-Hill Education, 2012.

Cita MLA (9a ed.)

Books24x7, Inc, et al. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers. 1st edition. McGraw-Hill Education, 2012.