The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry

The Nordstrom way to customer service excellence the handbook for becoming the "Nordstrom" of your industry

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.-Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry....

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Detalles Bibliográficos
Autor principal: Spector, Robert, 1947- (-)
Otros Autores: McCarthy, Patrick D.
Formato: Libro electrónico
Idioma:Inglés
Publicado: Hoboken, NJ : Wiley 2012.
Edición:2nd ed
Materias:
Nordstrom (Firm) > Management.
Customer services > United States > Handbooks, manuals, etc.
Department stores > United States > Management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628339806719

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