The ACE of Soft Skills: Attitude, Communication and Etiquette for Success
The ACE of Soft Skills: Attitude, Communication and Etiquette for Success is a part of this educational process that produces top-notch professionals. Divided into three parts, Attitude, Communication and Etiquette, This book provides a broad-based coverage of what constitutes soft skills and covers...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified]
Pearson Education Canada
2010
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628301206719 |
Tabla de Contenidos:
- Cover
- The ACE of Soft Skills
- Copyright
- Contents
- Foreword
- Preface
- Acknowledgements
- Let us get Started
- Characteristics of Soft Skills
- Misconceptions About Soft Skills
- Dimensions of Soft Skills
- The Changing Business Environment and its Impacton on Soft Skills
- What (and what not) is This Book About
- Organization of Rest of the Book
- Big Picture, Pride, Passion and Process
- What is the 'Big Picture'?
- Why Should you see the Big Picture?
- What Happens When you don' tsee the Big Picture?
- Pride in Work
- Passion-The Fire Within
- A Delicate Balancing Act
- The Glue that Holds all these Together: Process
- Vision
- Vision, Vision Everywhere
- Characteristics of Vision
- What is not Vision
- What are the Benefits of Vision
- What Makes Great Visionaries
- In Summary
- Personal Accountability
- What is Personal Accountability?
- Components of Accountability
- Personal Accountability Vs Taking Mattersinto one's own Hands
- Personal Accountability and you
- In Summary
- Teamwork and you
- The Changing Nature of Teams
- The Basics of Team Intelligence-Beinga Part of the Team
- Be the Glue that Binds the Team
- What Can Destroy Team Intelligence?
- The Other Face of Team Intelligence-Individual development
- In Summary
- Diversity Awareness
- What is Diversity Awareness and whyis it a Good Thing?
- How Can we Cultivate Diversity Awareness?
- Gender Issues
- Sensitivity to Differently Abled People
- In Summary
- Lifelong Learning
- The Steps in Lifelong Learning
- Tips to Achieve Effective Learning
- Some Challenges in Lifelong Learning
- Some Misconceptions About Lifelong Learning
- In Summary
- Performance-expectations Management
- The Basics of Performance-Expectations management
- Findo out who your Stakeholders Are
- Explicit and Implicit Performance Expectations.
- Managing your Boss's Expectationsof your Performance
- When your Performance Always Exceedsexpectations
- In Summary
- The Art of Time Management
- Time Management-what is it?
- Time Management-Attitude is Everything
- Steps in Time Management
- Planning your Time
- Prioritizing the Tasks
- Estimating the Time for Each Task
- Documenting the Schedule
- Referring, Tracking and Revising the Schedule
- Time Management-Best Practices
- Time Management-the Killers
- In Summary
- Stepping up to the Plate
- Anatomy of Stepping up to the Plate
- Some Components of 'Stepping Up
- How Life Changes After Stepping Up
- In Summary
- When Things go way Wrong at the Workplace
- Anticipate-be Prepared
- Accept that you Cannot Anticipate Everything
- Be Alert and have your Antennae Up
- Act on Alternatives when Disaster Strikes
- A Ssimilate the Lessons Learnt
- In Summary
- Tying it all Together: Work your way to Success
- Dimensions of Hard Work
- Hard Work-how to get Most out of it
- Visualize
- Organize and Prioritize
- Practise
- Exercise Judgement
- Recharge Yourself
- Some Work Killers and Myths About Hard Work
- In Summary
- Understanding the Communication Cycle
- Communication and Communication Cycle
- Modes of Communication
- In Summary
- Distortion in Communication
- Barriers to Communication
- Distortion Through the Stages of Communication
- How Distortion Occurs in Various Business-Communication Scenarios
- Presentations
- Group Meetings
- Status Meetings
- Written Communication
- Distortion in Communication Within Globally Distributed Teams
- In Summary
- The 'why' and 'to Whom' Parts of Communication: Knowing the Objective of Communication and Audience Analysis
- Starting to Understand the Objectives of Communication
- Audience Analysis
- Putting the Objectives and Audience Analysis Together.
- When you don't know your Audience in Advance
- In Summary
- Preparing for the Communication
- Gathering and Organizing all the Necessary Support Data
- Finalizing the Mode of Communication
- Deciding the Location of Communication
- Ensuring that all the Infrastructural Elements are in Order
- Notifying all the Participants with Agenda Items and Logistical Details
- Ensuring that the Execution is Perfect
- In Summary
- Listening Skills
- Steps in Active Listening
- In Summary
- Body Language
- Postures
- The use of Hands
- Eye Contact
- Gestures
- What do you do in the Absence of Body-Language Avenues
- In Summary
- Vocal Variety: Using the Voice Channel
- Components of Vocal Variety
- Pronunciation and Articulation
- Emphasis
- Pace
- Pitch
- Volume
- Pauses and Fillers
- How do i Improve the Effectiveness of the Vocal Channel
- In Summary
- Visual Aids
- Types of Visual Aids
- Power Point Components
- Slides
- Graphics
- Use of Transitions and Animations
- Some Special Usages and Features
- In Summary
- Putting it all Together
- Organizing
- Introduction or 'Tell Them What You are Goingto Tell Them' Part
- Body of the Presentation: 'Tell Them'
- Conclusion-'Tell Them What You Told Them'
- Putting it Together
- Embellishing
- Rehearsing
- Actualization: get over Nervousness and go for it
- Odds and Ends
- How Much of this Applies to Written Communication
- Should we Distribute Copies of Slides
- Potential Embarrassing Moments
- In Summary
- Resumé Writing
- Principles of Writing a Resumé
- The Process of Putting Together a Resumé
- The Structure and Contents of a Resumé
- Some Miscellaneous Topics
- In Summary: Some dos and don'ts While Writing a Resumé
- Interviews
- Some Basic Premises a bout Interviews
- Typical Selection Process
- Before the Interview
- Interview.
- General Tips on Taking Interviews
- Common Questions and Flow
- The Detailed Part of the Interview
- The 'Trick Negative' Questions
- Intention Testing Questions
- Compensation and Financial Details
- Differences Between the American and Indian Interviews
- The Interviewer Perspective
- In Summary
- Meetings
- The Purpose of Meetings
- Steps for Getting the Best out of Meetings
- P: Preparing for a Meeting
- What is the Purpose of a Meeting
- Who Should Be the Participants
- What Is Expected of Each of the Participants
- What Is the Estimated Time Duration for the Meeting
- What are the Logistics Required for the Conduct of the Meeting
- R: Reaching Out
- O: Organizing for a Meeting
- O: Orchestrating the Meeting
- F: Following Through After the Meeting
- The Participant Perspective
- Common Perceptions/Pitfalls
- In Summary
- Proposals
- Characteristics of Effective Proposals
- The Process of Preparing an Effective Proposal
- Prewriting Tasks
- The Structure of Effective Proposals
- Putting the Finishing Touches
- Similarity of Proposals to Other Vehicles of Communication
- Pitfalls and Misconceptions in Writing Proposals
- In Summary
- Status Reports
- The Intended Purpose of Status Reports
- Organizing the Contents of a Status Report
- Deciding the Recipients of a Status Report
- What Should be the Ideal Frequency of Status Reports
- What Should the Recipients do with a Status Report
- Some Common Mistakes in Status Reporting
- In Summary
- Giving and Receiving Feedback
- Features of Feedback Process
- Why Feedback
- Receiving Feedback
- Giving Feedback
- In Summary
- Performance Appraisals
- Objectives of Performance Appraisals
- Planning for a Smooth Appraisal
- Planning for a Smooth Appraisal-Special Considerations for the Appraised
- During the Appraisal Meeting
- Challenges in Appraisals.
- Variations in Appraisal Methods
- In Summary
- How to Present Bad News
- Bad News at Work
- Some Commonsense Points About Delivering Bad News
- Top Down Communication of Bad News
- Telling the Boss the Bad News
- In Summary
- Presenting to the Senior Management
- Before the Presentation
- The Presentation Proper
- In Summary
- Phone Etiquette
- What is a Good 'Phone Personality
- Anatomy of a Business Phone Call
- Initial Greetings
- Establishing a Handshake
- Getting Down to Business
- Summarizing
- Following Through with Minutes
- Taking Action Items to Completion
- Conference Call Etiquette
- Some Phone Etiquette for the Modern Day
- Miscellaneous tips about phones and phone
- E-mail Etiquette
- Advantages and Challenges of E-Mails
- Common Types of Mails in Professional Environments
- Common Points About all Types of E-Mails
- Writing Enquiry E-Mails
- Reporting Problems Over E-Mail
- Responding to Problems Over E-Mail
- Sending Minutes of Meeting Over E-Mail
- Status Reports and Other Types of Reports
- Miscellaneous Topics
- Chat, Blogs and Twitters
- In Summary
- Foreign Business Trips
- General Guidelines About Foreign Business Trips
- Before you Leave on your Trip
- Know Your Objectives
- Prepare Well
- During your Trip
- After the Trip
- In Summary
- Visits of Foreign Counterparts
- Preparing for the Visit
- Know Who the Visitors Are
- Preparing the Infrastructure for a Visit
- Preparations for the Business-side of the Visit
- The Actual Visit
- Start of the Meeting
- The Meetings Proper
- Getting to Conclusions and Agreements
- Post-Meeting Review
- Cultural Issues
- In Summary
- The Big Deal About Small Talk
- Why Small Talk
- Some Characteristics of Small Talk
- What is not Small Talk
- Some Small Talk Considerations
- How to be Effective in Small Talk.
- What are Good Topics for Small Talk.
