User experience management essential skills for leading effective UX teams
The role of UX manager is of vital importance -- it means leading a productive team, influencing businesses to adopt user-centered design, and delivering valuable products customers. Few UX professionals who find themselves in management positions have formal training in management. More often than...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Burlington, Mass. :
Morgan Kaufmann
c2011.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628300106719 |
Tabla de Contenidos:
- Front Cover; User Experience Management; Copyright Page; Contents; Dedication; About the Author; CHAPTER 1 Introduction; One Manager's Personal History; Questions You Might be Asking; Intended Audience; Navigating the Book; Highlights from the 2010 SIGCHI Panel "Managing User Experience-Managing Change"; CHAPTER 2 Building the Team; Hiring; Inheriting; Firing; Layoffs; Building a Great Team; Interviewing and Candidacy; Merger and Acquisition: Impact on UX Management; Building and Managing a Consulting Team; Letting People Go; CHAPTER 3 Creating Your Team; A First Day Experience
- Sizing the TeamDefining the Mix of Skills; Positioning the Team; Funding the Team; Positioning Within the Company; Working Remotely; What Do You Mean by UX Globalization?; CHAPTER 4 Equipping the Team; The Environment; Tools; Budgeting; Other Opportunities; Budgeting; CHAPTER 5 Focusing the Team; Finding Your Soul; A strategic Framework; Defining Your Vision and Mission; The Elevator Pitch; Creating a Strategy; Five Management Dimensions in Managing a Usability Design Team; Lessons Learned in Managing a UX Consultancy
- Building an Integrated Information Architecture Practice at Sapient During the Dot-Com BoomCHAPTER 6 Creating a High Performance Team; Define Your Team Identity; Taking the Team Pulse; What People Want; Moving Through the Growth Cycle; Identify Shared Values; Clarity in Roles and Responsibilities; Mentoring and Apprenticeship Models; Training Organizations; Boomers, Gen X, and Gen Y Differences in the Workplace; Using DISC Profiles to Get New Teams Talking; HR Policies and Rationale; Managing a Fast-Growing UX Team and Maintaining Quality; The 4 Stages of Team Development
- CHAPTER 7 Nurturing the TeamThe Critique; Growing Performance and Careers; Managing Conflict; Creating Work-Life Balance; Leveraging Morale Events (Fun with a Purpose); Taking Care of Yourself; Performance Reviews; Rallying the Troops; UX Team Lunches: Creating Team Traditions; Growing Performance and Careers; CHAPTER 8 Transforming the Organization; ROI; Positioning in the UX Process Maturity Model; Developing the Portfolio of Work; Standardization and Reuse; Scaling Up and Design Thinking; Is Usability ROI Still Relevant? Was It Ever?; Defining Your Value to the Organization
- Successful Collaboration Across the OrganizationDeveloping a Portfolio of Work; CHAPTER 9 Evangelizing UX; Communication Plan; Group Branding; Managing Up; Books to Share With Senior Managers; Corporate Community Building; Managing Up: It's About Speaking Their Language and Taking Their Perspective; CHAPTER 10 Conclusion; Leadership; Should you be Managing?; A Final Comment; Management Observations; APPENDIX; Professional Society Conferences; Other Recommended Management Books; Additional Helpful Resources; REFERENCES; INDEX
