Customer experience 3.0 : high-profit strategies in the age of techno service

Customer experience 3.0 high-profit strategies in the age of techno service

With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly...

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Detalles Bibliográficos
Autor principal: Goodman, John A. (-)
Autor Corporativo: popforms (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: [New York : AMACOM, American Management Association c2014.]
Edición:1st edition
Materias:
Customer services.
Customer services > Technological innovations.
Customer relations.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628258206719

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