Cita APA (7a ed.)

Goodman, J. A. (2014). Customer experience 3.0: High-profit strategies in the age of techno service (1st edition.). AMACOM, American Management Association.

Cita Chicago Style (17a ed.)

Goodman, John A. Customer Experience 3.0: High-profit Strategies in the Age of Techno Service. 1st edition. [New York: AMACOM, American Management Association, 2014.

Cita MLA (9a ed.)

Goodman, John A. Customer Experience 3.0: High-profit Strategies in the Age of Techno Service. 1st edition. AMACOM, American Management Association, 2014.