Understanding the communication process in the workplace
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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Oxford ; Burlington, MA :
Pergamon Flexible Learning
2007.
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| Edición: | 5th ed |
| Colección: | Institute of Learning & Management Super Series
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628234406719 |
Tabla de Contenidos:
- superseries Understanding the Communication Process in the Workplace; Copyright; Contents; Series preface; Unit specification; Workbook introduction; 1 ILM Super Series study links; 2 Links to ILM qualifications; 3 Workbook objectives; Session A: The communication process; 1 Introduction; 2 The importance of communicating effectively at work; 3 The communication cycle; 4 Recognizing and overcoming barriers to communication; 5 Ensuring effective communication in the workplace; 6 Summary; Session B: Communication media; 1 Introduction; 2 Choosing the right method of communication
- 3 Face-to-face communication4 Gathering and using feedback; 5 Non-verbal communication; 6 Summary; Performance checks; 1 Quick quiz; 2 Workbook assessment; Reflect and review; 1 Reflect and review; 2 Action plan; 3 Extensions; 4 Answers to self-assessment questions; 5 Answers to activities; 6 Answers to the quick quiz; 7 Certificate
