Applying knowledge management techniques for building corporate memories
The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Boston :
Morgan Kaufmann
c2003.
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| Edición: | 1st edition |
| Colección: | Morgan Kaufmann Series in Artificial Intelligence
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628106806719 |
Tabla de Contenidos:
- Front Cover; Applying Knowledge Management; Copyright Page; Contents; Preface; Part I: Corporate Memory; Chapter 1. Knowledge Management and Organizational Memory; 1.1 Introduction; 1.2 A Definition of Knowledge Management; 1.3 Why Manage Knowledge?; 1.4 What Is Knowledge?; 1.5 What Knowledge Should I Be Managing?; 1.6 Toward a Knowledge Framework; 1.7 Knowledge Management Activities; 1.8 A Methodology for Knowledge Management; 1.9 Vignette: Managing Knowledge at Microsoft; 1.10 Conclusion; Chapter 2. Understanding Case-Based Reasoning; 2.1 Introduction; 2.2 What Is CBR?
- 2.3 Case-Based Reasoners Remember2.4 The CBR-Cycle; 2.5 Cases; 2.6 Case Storage and Indexing; 2.7 Key Assumptions; 2.8 Conceptualizing CBR; 2.9 CBR Processes; 2.10 Conclusion; Part II: Case Studies; Chapter 3. Managing Product Quality: Total Recall at National Semiconductor 49; 3.1 Introduction; 3.2 The Problem; 3.3 The Knowledge Management Solution; 3.4 Conclusion; Chapter 4. Developing Expertise: Color Matching at General Electric Plastics 87; 4.1 Introduction; 4.2 The Problem; 4.3 The Knowledge Management Solution; 4.4 System Demonstration; 4.5 Maintenance; 4.6 Benefits; 4.7 Conclusion
- Chapter 5. Improving Process Design: Knowledge Sharing in Aluminum Foundries5.1 Introduction; 5.2 The Problem; 5.3 The Knowledge Management Solution; 5.4 System Demonstration; 5.5 Benefits; 5.6 Conclusion; Chapter 6. Benchmarking Best Practice: Internal Financial Control at Deloitte Touche; 6.1 Introduction; 6.2 The Problem; 6.3 The Knowledge Management Solution; 6.4 System Demonstration; 6.5 Conclusion; Chapter 7. Information Retrieval: Intelligent Online Product Selection for Analog Devices; 7.1 Introduction; 7.2 The Problem; 7.3 The Knowledge Management Solution; 7.4 System Demonstration
- 7.5 Benefits7.6 Conclusion; Chapter 8. Distributed Sales Support: Web-Based Engineering at Western Air; 8.1 Introduction; 8.2 The Problem; 8.3 The Knowledge Management Solution; 8.4 System Demonstration; 8.5 Benefits; 8.6 Maintenance; 8.7 Conclusion; Chapter 9. Personalizing Information Services: Intelligent Digital TV at ChangingWorlds; 9.1 Introduction; 9.2 The Problem; 9.3 The Knowledge Management Solution; 9.4 System Demonstration; 9.5 Benefits; 9.6 Conclusion; Part III: Conclusion; Chapter 10. Lessons Learned; 10.1 Introduction; 10.2 Prior Experience with CBR; 10.3 Prior Solutions
- 10.4 CBR Software and Development Methodology10.5 Existing Process Analogous to CBR; 10.6 Acquisition and Processing of Cases; 10.7 Number of Cases and Case Bases; 10.8 Case Representation; 10.9 Case Retrieval Technique; 10.10 Case Revision; 10.11 Case Review; 10.12 Organizational Change; 10.13 Conclusion; Appendix: Resources; Index
