Technical support essentials advice you can use to succeed in technical support
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups es...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Berkeley, Calif.] :
Apress
2009.
|
| Edición: | 1st ed. 2009. |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628083206719 |
Tabla de Contenidos:
- pt. 1. Advice for dealing with yourself and your work
- pt. 2. Working with others
- pt. 3. The support organization
- pt. 4. Working with customers.
