Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960's when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The conse...
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| Other Authors: | , |
| Format: | eBook |
| Language: | Inglés |
| Published: |
Chichester, England :
Wiley
2013.
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| Edition: | 1st edition |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628075506719 |
