The effective security officer's training manual
The essential guide on how to be a 21st century security officer.
| Otros Autores: | , , , , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Waltham, Massachusetts ; Oxford, [England] :
Butterworth-Heinemann
2014.
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| Edición: | 3rd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628060406719 |
Tabla de Contenidos:
- Front Cover; The Effective Security Officer's Training Manual; Copyright; Dedication; Contents; Chapter 1 - Introduction to Security; What is private security?; Development of private security in the United States; Security development and the future; September 11, 2001; New guidelines from ASIS; Summary; Chapter 2 - Security Personnel; Standard 2.1 Training in private security; Standard 2.2 Professional certification programs; Standard 2.3 Job descriptions; Standard 2.4 Training related to job functions; Standard 2.5 Preassignment and basic training; Standard 2.6 Arms training
- Standard 2.7 Ongoing trainingStandard 2.8 Training of supervisors and managers; Standard 2.9 State authority and responsibility for training; Standard 2.10 State boards to coordinate training efforts; Hallcrest I; Hallcrest II; Number of employees; Some security guard companies are growing; ASIS International Private Security Officer Selection and Training Guideline; Recruitment of security officers; Training; Job description and performance evaluation; Security personnel; Summary; Additional resources; Chapter 3 - Company Policies and Procedures
- Important note for company-specific and site-specific proceduresSite-specific training and site orientation; Other post duties; Summary; Chapter 4 - Ethics; What is ethics?; Ethical violations or cardinal sins of security officers; Reporting of ethical violations; Summary; Case study #1; Case study #2; Ethics questions; Chapter 5 - Professionalism; Observe and report; Reduce improper behavior; Create peace of mind; Complement and support a client's security program; Client relations; Perception versus reality; Appearance; Conduct and behavior; Nonsecurity duties; Summary; Discussion questions
- Chapter 6 - Public RelationsImage; Conduct; Attitude; Appearance; Importance of good public relations; Changing the perceptions; Summary; Discussion questions; Chapter 7 - Cultural Diversity; Why cultural diversity is important?; Duty of the officer; Prejudice and racism; Summary; Discussion questions; Chapter 8 - Persons with Special Needs; Intellectual disability; Learning disability; Interacting with people who have developmental disabilities; Communicating with people who have developmental disabilities; What do I do when I meet someone with a disability?; Summary; Exercises
- Chapter 9 - Interpersonal CommunicationImportance of communication; Definition of communication; Encoding; Medium; Decoding; Nonverbal communication; Personality factors and communication; Communication systems; Informal communication; Climate of the organization; Active listening; Common sense tips; Summary; Exercises; Reference; Chapter 10 - Communications Systems and the Importance of Communication in an Emergency; Two-way radio communication; Telephone; Public address systems and intercoms; Importance of internal communication before and during an emergency; Summary; Exercises
- Chapter 11 - Physical Security
