Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
New York :
McGraw-Hill
2011.
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| Edition: | 1st edition |
| Series: | McGraw-Hill's AccessMedicine
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628043406719 |
Table of Contents:
- UCLA Health System experience
- Care takes vision, clarity and consistency
- Never enough care
- Setting the foundation
- Safety : science, selection and challenge
- Delivering exceptional outcomes here and now
- Quality for less and for all
- High-Value innovation
- Transformative evolution
- Service Excellence
- Sustainable success through service without bounds
- Your follow-up care plan.
