Cita APA (7a ed.)

Dasu, S., & Chase, R. B. (2013). The customer service solution: Managing emotions, trust, and control to win your customer's business (1st edition.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Dasu, Sriram, y Richard B. Chase. The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business. 1st edition. New York: McGraw-Hill, 2013.

Cita MLA (9a ed.)

Dasu, Sriram, y Richard B. Chase. The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business. 1st edition. McGraw-Hill, 2013.