Business and corporate aviation management
The best resource on how to establish and run a company flight department-- revised and updated! Business and Corporate Aviation Management , Second Edition, is the most comprehensive and practical guide for a company to start an on-demand air transportation system--and make it work. This one-of-a-k...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill Education
2013.
|
| Edición: | Second edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628000506719 |
Tabla de Contenidos:
- Cover
- About the Author
- Title Page
- Copyright Page
- Contents
- Foreword to the Second Edition
- Foreword to the First Edition
- Acknowledgments for the Second Edition
- Acknowledgments for the First Edition
- Introduction to the Second Edition
- Introduction to the First Edition
- Chapter 1. Setting the Scene
- On-Demand Air Transportation
- On-Demand Air Transportation Defined
- Personal Aviation
- Business Aviation
- The Beginnings
- Travel Is Important for Business
- The Reasons
- How Companies Use Aircraft
- Justifying Business Aviation
- Business Aviation: The Sign of a Well-Managed Company
- Safety
- Aircraft
- Aircraft Characteristics
- On-Demand Aviation Methods
- Owner/Employee-Flown
- In-House Flight Department Using Owned/Leased Aircraft
- Management Company
- Joint Ownership
- Interchange
- Time Share
- Charter
- Fractional Ownership
- Choosing the Best Method
- Chapter 2. Determining the Need
- Air Transportation Needs
- Why Individuals and Companies Use On-Demand Air Transportation
- Defining the Requirement
- Air Transportation Analysis
- Travel History
- The Future
- Solutions
- Choosing the Method
- What Users Want in On-Demand Air Transportation
- Methods
- Running the Numbers
- Cost Components
- Evaluating the Options
- Chapter 3. Getting Started
- First Things
- Aircraft Use Policy
- Chargebacks
- IS-BAO
- Oversight
- Staying Informed
- Owner/Employee-Flown Operations
- Purpose of the Business Aircraft
- Learning to Fly
- Role of the Owner/Employee-Pilot
- Acquiring the Aircraft
- Acquisition Assistance
- Insurance
- Flight Records
- Standards
- The Business of Safety
- Training
- Duty Time
- Limitations
- Maintenance
- Aircraft Charter
- Checking the Record
- Charges
- Evaluation
- Fractional Ownership
- Investigating the Service
- Managing It.
- In-House Aircraft
- Finding the Right People
- Basing the Operation
- Acquiring the Aircraft
- Management Company
- The Contract
- Performance Measures/Reports
- Joint Ownership
- Other Methods
- Chapter 4. Running the Business
- It Really Is a Business
- Planning
- Mission Control
- The Plans
- Organization
- Scheduling
- Personnel
- Policy
- Procedure
- Scheduling Software
- International
- Administration
- Administrative Practice
- Developing Practices
- Talking with the Folks Downtown
- Organizational Conflict
- Get Them on Your Side
- Making House Calls
- Finance and Accounting
- Taxes
- Financial Planning
- Budgets
- Building the Budget
- Capital Budgets
- Controlling/Tracking Budgets
- Budget Justification
- Personnel
- Hiring
- Motivation
- Communicating Expectations
- Performance Evaluation
- Human Resources
- Career Development
- Leadership
- Flight Department Performance
- Efficiency versus Effectiveness
- Ratios
- Tracking It
- Comparisons
- Presenting the Information
- Information versus Data
- Reports
- Flight Department Evaluation
- Saving Money
- Marketing the Flight Department
- Why Sell?
- The Name of the Game
- Marketing versus Selling
- Political Realities
- Company Operations
- The Plan
- The Tools
- The Presentation
- The Sale
- Customer Relationship Management, the Other CRM
- Customer as King
- Who Are Your Passengers?
- Knowing Your Passengers
- The Database
- Cultivating Passengers
- Relationships
- Preparing to Provide Good Service
- The Small Flight Department
- Communications
- Support Staff
- Networking
- Think Backup
- Planning
- Chapter 5. Flight Department Management
- Management 101
- The Basics
- Planning
- Execution
- Feedback
- No Shortcuts
- Theories of Management
- The Beginnings
- Behavioral Approaches
- Modern Theories.
- Future Theories
- Learning It
- Management Skills
- Acquiring Skills
- The Flight Department Manager as a Business Executive
- What the Boss Should Know
- Black Art at the Airport
- Two-Part Challenge
- Basic Education
- Regular Updates
- How Much Is Enough?
- Communicate
- Growing the Next Generation-Succession Planning
- Investing in Employees
- First Things
- The Road Ahead
- Challenges
- The Plan
- Possibilities
- Flight Departments in Trouble
- Normal Operations
- Warning Signs
- Bottom Line
- Staying Connected
- It's a Business
- Reasons to Be Connected
- Relationships
- Opportunities
- Giving Back
- Is It Worth It?
- Lessons Learned
- A Sense of Mission
- Standards
- Leadership
- Rapport with the Company
- Teamwork
- Chapter 6. Operations
- Overview
- Operations Perspectives
- Getting Organized
- Compliance
- Flight Operations Manual
- Building It
- Excuses, Excuses
- Changes
- Every Situation?
- Singing from the Same Hymn Book
- Standards
- IS-BAO Sets the Standard
- Enter IS-BAO
- Operations
- Operational Control
- Setting Limits
- Flight Crew Scheduling
- Flight Crew Duty Time Limits
- How Many Pilots?
- Checklists
- The Tyranny of Automation
- Aircraft Airworthiness
- Helicopter Operations
- Chartering Aircraft
- Knowing the Regulators
- Training
- International Operations
- Being Prepared
- Airports
- Involvement
- Organization
- Security
- Assessing and Preventing Security Threats
- Chapter 7. Maintenance
- Contract or In-House Maintenance
- Contract Maintenance
- In-House Maintenance
- Organization
- Small Flight Departments
- Larger Flight Departments
- Personnel
- Maintenance Operations
- Airworthiness Determination
- Maintenance Planning
- Maintenance Control
- Discrepancies
- Minimum Equipment List
- Maintenance Away from Home Base.
- Aircraft Maintenance Reference Materials
- Parts Inventory and Control
- Duty Time
- Quality Control
- Maintenance Manual
- Aircraft Handling
- Security
- Evaluating Maintenance Performance
- Recordkeeping
- Regulations to Comply With
- Computerized Record Tracking Systems
- Training
- Maintenance Resource Management
- Passenger Handling
- Safety
- Safe Hangars for All
- Solo Technicians
- Upstairs, Downstairs
- Know the Regulators
- Selling Maintenance
- Chapter 8. Safety
- Safety Programs
- Operational versus Safety Tensions
- What Is the Problem?
- Where Accidents Happen
- Hangar Safety
- Safety Culture
- Just Culture
- Managing Safety
- Safety Management Systems
- Why an SMS?
- Implementing SMS
- Putting It Together
- Bringing SMS Down to Earth
- The Big Picture
- Risky Business
- Big Picture
- Narrowing the Focus
- Mitigation
- Changes
- Perspective
- Process
- SMS for the Long Term
- Passenger Safety
- Create Expectations
- Practice Makes Perfect
- The Name of the Game
- Flight Attendants
- Emergency Response Planning
- The Plan
- Elements of the Plan
- Implement It
- Chapter 9. Putting It All Together
- Institutional Flight Departments
- Most Admired
- Profit and Loss
- What Business Are You In?
- Name of the Game
- Focus
- Safety, Service, Value
- Hard Sell
- The Mission
- Doing It
- Internalizing It
- The Excellent Flight Department
- Ways and Means
- Attainment
- Safety, Service, Value
- Safety First, Last, Always
- Service with a Smile
- Good Value Creates Job Security
- Hierarchies
- When in Doubt
- Appendix A. Business Aviation Background
- Appendix B. Air Transportation Requirements
- Appendix C. Owner Flown Procedures
- Appendix D. Budget Justification
- Appendix E. Employee Jobs and Performance
- Glossary
- A
- B
- C
- D
- E
- F
- G
- I
- J
- K.
- L
- M
- N
- O
- P
- R
- S
- T
- V
- W
- Z
- Index.
