Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior

Crucial accountability tools for resolving violated expectations, broken commitments, and bad behavior

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountab...

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Detalles Bibliográficos
Otros Autores: Patterson, Kerry, 1946- author (author), Grenny, Joseph, author, McMillan, Ron, author, Switzler, Al, author, Maxfield, David G., 1954- , author
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York, New York : McGraw-Hill 2013.
[2013]
Edición:Second edition
Materias:
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627992706719
Tabla de Contenidos:
  • Foreword
  • Preface
  • Acknowledgments
  • Introduction: What Is Crucial Accountability? And Who Cares?
  • Part One: Work on Me First: What to Do Before an Accountability Conversation
  • Chapter 1: Choose What and If: How to Know What Conversation to Hold and If You Should Hold It
  • Chapter 2: Master My Stories: How to Get Your Head Right Before Opening Your Mouth
  • Part Two: Create Safety: What to Do During an Accountability Conversation
  • Chapter 3: Describe the Gap: How to Start an Accountability Conversation
  • Chapter 4: Make It Motivating: How to Help Others Want to Take Action
  • Chapter 5: Make It Easy: How to Make Keeping Commitments (Almost) Painless
  • Chapter 6: Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk
  • Part Three: Move to Action: What to Do After an Accountability Conversation
  • Chapter 7: Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action
  • Chapter 8: Put It All Together: How to Solve Big, Sticky, Complicated Problems
  • Chapter 9: The 12 "Yeah-Buts": How to Deal with the Truly Tough
  • Appendix A: Where Do You Stand?: A Self-Assessment for Measuring Your Accountability Conversation Skills
  • Appendix B: Six-Source Diagnostic Questions: The Six-Source Model
  • Appendix C: When Things Go Right
  • Appendix D: Discussion Questions for Reading Groups.

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