Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, New York :
McGraw-Hill
2003.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627955606719 |
Tabla de Contenidos:
- Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services
- Getting faster to get better (why you need both Lean and Six Sigma)
- Success story #1 Lockheed Martin
- Seeing services through your customers' eyes
- Success story #2 Bank One
- Executing corporate strategy with Lean Six Sigma
- Success story #3 City of Fort Wayne, Indiana
- The value in conquering complexity
- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment
- Phase 2: Engagement (creating pull)
- Phase 3: Mobilization
- Phase 4: Performance & control. Improving services. Service process challenges
- Using DMAIC to improve service processes
- First wave service projects
- Raising the stakes in service process improvement
- Designing world-class services (design for Lean Six Sigma).
