PeopleSmart developing your interpersonal intelligence

Two psychologists explain the benefits of refining, enhancing, and applying people skills in professional and personal situations. Includes a five-step plan to develop and practice skills in various settings.

Detalles Bibliográficos
Autor principal: Silberman, Melvin L. (-)
Otros Autores: Hansburg, Freda
Formato: Libro electrónico
Idioma:Inglés
Publicado: San Francisco : Berrett-Koehler Publishers 2000.
Edición:1st ed
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627950306719
Tabla de Contenidos:
  • Contents; Preface; What Does It Mean To Be People Smart?; Becoming People Smart; How People Smart Are You?; PeopleSmart Skill 1 Understanding People; PeopleSmart Skill 2 Expressing Yourself Clearly; PeopleSmart Skill 3 Asserting Your Needs; PeopleSmart Skill 4 Exchanging Feedback; PeopleSmart Skill 5 Influencing Others; PeopleSmart Skill 6 Resolving Conflict; PeopleSmart Skill 7 Being a Team Player; PeopleSmart Skill 8 Shifting Gears; Putting It All Together; References; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Z; About the Authors; PeopleSmart Seminars