Exploding the myths surrounding ISO9000 a practical implementation guide
In Exploding the Myths Surrounding ISO 9000, Andrew W Nichols debunks many of the common misconceptions about the standard, and describes the many advantages it brings. Drawing on more than 25 years of hands-on experience, Andy gives clear, practical and up-to-date advice on how to implement ISO 900...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Publishing
2013.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627939406719 |
Tabla de Contenidos:
- Foreword; Preface; About the Author; Acknowledgments; contents; Introduction; Chapter 1: Quality - The Basics; Quality - just what is it?; Quality control: or "you can't inspect quality into products!"; Quality assurance: because assumptions are a poor choice!; Quality management: quality doesn't just happen!; The "total quality" movement; ISO9000: a legend in its own lifetime?; Notes:; Chapter 2: ISO9001 and Its Myths; Introduction; Scope (Section 1); The requirements of ISO9001 are for use by an organization wanting to:; Normative references (Section 2); Terms and definitions (Section 3)
- The quality management system (Section 4)Documenting the quality management system (subsection 4.2); General Requirements (clause 4.2.1); The quality manual (clause 4.2.2); Control of documents (clause 4.2.3); Controls of records (clause 4.2.4); Management responsibility (Section 5); Management commitment (subsection 5.1); Customer Focus (subsection 5.2); Quality Policy (subsection 5.3); Planning (subsection 5.4); Quality objectives (clause 5.4.1); Quality management system planning (clause 5.4.2); Responsibility, authority and communication (subsection 5.5)
- Responsibility and authority (clause 5.5.1)Management representative (clause 5.5.2); Internal communication (clause 5.5.3); Management Review (subsection 5.6); Resource management (Section 6); Provision of resources (clause 6.1); Competence, awareness and training (clause 6.2.2); Infrastructure (subsection 6.3); Work environment (subsection 6.4); Product realization (Section 7); Planning of product realization (subsection 7.1); Customer-related processes (subsection 7.2); Determination of requirements related to the product (clause 7.2.1)
- Review of requirements related to the product (clause 7.2.2)Design and development process (subsection 7.3); Purchasing (subsection 7.4); Purchasing information (clause 7.4.2); Verification of purchased product (clause 7.4.3); Production and service provision (subsection 7.5); Control of production and service provision (clause 7.5.1); Validation of process for production and service provision (clause 7.5.2); Identification and traceability (clause 7.5.3); Customer property (clause 7.5.4); Preservation of product (clause 7.5.5); Control of monitoring and measuring equipment (subsection 7.6)
- Trusting measurementAccuracy and precision; Measurement, analysis, and improvement (Section 8); General (subsection 8.1); Monitoring and measurement (subsection 8.2); Customer satisfaction (clause 8.2.1); Internal audits (clause 8.2.2); Monitoring and measurement of processes (clause 8.2.3); Speed; Fuel; Engine condition; Monitoring and measuring of product (clause 8.2.4); Control of nonconforming product (subsection 8.3); Analysis of data (subsection 8.4); Improvement (subsection 8.5); Continual improvement (clause 8.5.1); Corrective action (clause 8.5.2); Preventive action (clause 8.5.3)
- Chapter 3: ISO9004 - The Guideline Document
