Bly, R. W., Kelly, R. A., & Bly, R. W. (2009). The encyclopedia of business letters, faxes, and e-mail: Features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves (Rev. ed.). Career Press.
Cita Chicago Style (17a ed.)Bly, Robert W., Regina Anne Kelly, y Robert W. Bly. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Rev. ed. Franklin Lakes, NJ: Career Press, 2009.
Cita MLA (9a ed.)Bly, Robert W., et al. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Rev. ed. Career Press, 2009.
