Cita APA (7a ed.)

Esposito, A., & Rogers, T. (2013). Ten steps to ITSM success: A practitioner's guide to enterprise IT transformation (1st edition.). IT Governance Publishing.

Cita Chicago Style (17a ed.)

Esposito, Angelo, y Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. 1st edition. Ely, Cambridgeshire: IT Governance Publishing, 2013.

Cita MLA (9a ed.)

Esposito, Angelo, y Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. 1st edition. IT Governance Publishing, 2013.