Implementing service quality based on ISO/IEC 20000 : a management guide

Implementing service quality based on ISO/IEC 20000 a management guide

Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The...

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Detalles Bibliográficos
Autor principal: Kunas, Michael (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Ely, Cambridgeshire : IT Governance Publishing [2012]
Edición:Third edition
Materias:
Business enterprises > Computer networks.
Industrial management.
Information technology > Management.
ISO20000.
ISO20k.
IT Service Management.
ITSM.
iso 20000.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627923806719

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