APA (7th ed.) Citation

Bell, C. R., & Zemke, R. (2013). Managing knock your socks off service (3rd ed.). AMACOM - American Management Association.

Chicago Style (17th ed.) Citation

Bell, Chip R., and Ron Zemke. Managing Knock Your Socks off Service. 3rd ed. New York: AMACOM - American Management Association, 2013.

MLA (9th ed.) Citation

Bell, Chip R., and Ron Zemke. Managing Knock Your Socks off Service. 3rd ed. AMACOM - American Management Association, 2013.