Measuring your IT identifying the metrics that matter
This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users and the role that measurement can play in achieving that goal effectively.
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Publishing
2012.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627919906719 |
Tabla de Contenidos:
- Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; What this book is about; What this book isn't; Who should read the book?; Chapter 1: IT measurement in context; Why measure IT; Contracts and agreements; How often should you measure IT?; Who should measure? For whom?; What do you do with the measurements?; A word about terminology; Inputs, outputs and outcomes; Relation to key performance indicators; Relation to health checks; Relation to auditing; Compliance and conformance; Warning! Measure what is important; Beware blips; Keep it proportionate
- Put measurement in safe handsChapter 2: The business perspective on your IT; A business manager comments:; A finance director comments:; Programmes and projects; Strategic alignment; Pulling it all together; Chapter 3: The IT provider's perspective on your IT; An IT provider comments:; Wanted: a quiet life?; Paddling below the water line; Chapter 4: Measurement common ground for client and provider?; Align your goals; Inputs, outputs and outcomes; Overlapping perspectives; What are the measures in common?; The focus of measurement depends on the context
- Chapter 5: What the business needs to measureMeasures for the business: checklist; Chapter 6: What IT providers need to measure; Essential measures for providers: checklist; Chapter 7: Process measures; Chapter 8: Onwards and upwards; Not done yet; Conclusion; Postscript; ITG Resources
