7 measures of success what remarkable associations do that others don't
ASAE's signature guide for successful associations, revised and updated This update of ASAE's all-time bestseller retains the original book's focus on the disciplines that define remarkable associations and provides some insights on how those remarkable organizations fared in light of...
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| Autores Corporativos: | , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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Washington, DC :
American Society of Association Executives
[2012]
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| Edición: | 2nd ed |
| Colección: | ASAE/Jossey-Bass Series
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627905506719 |
Tabla de Contenidos:
- Measures of Success: What Remarkable Associations Do That Others Don't; Copyright; Contents; Foreword; Preface to the Revised Edition; Preface to the First Edition; A Useful Model; Teaming Up; Willingness to Share; Chapter 1: A Study of Differences; Setting the Stage; The Commitments; Commitment to Purpose; Commitment to Analysis and Feedback; Commitment to Action; Just a Sample; Chapter 2: Commitment to Purpose; Measure 1: A Customer Service Culture; Always on the Lookout; Measure 2: Alignment of Products and Services with Mission; A Good Fit; No Fear of Failure
- Chapter 3: Commitment to Analysis and FeedbackMeasure 3: Data-Driven Strategies; Integrated Systems; Measure 4: Dialogue and Engagement; Demolishing the Silos; Measure 5: CEO as a Broker of Ideas; Chapter 4: Commitment to Action; Measure 6: Organizational Adaptability; Prune to Grow; Mission Sensitive; Measure 7: Alliance Building; Chapter 5: Old Saws and Fresh Cuts; Comparing the Findings; The Road to Remarkable; Chapter 6: Putting the 7 Measures to Work; Associated Builders and Contractors (ABC); International Association of Administrative Professionals (IAAP)
- American Academy of Hospice and Palliative Medicine (AAHPM)Appendix A: Profiles of Remarkable Associations; AARP; American College of Cardiology; American Dental Association; Associated General Contractors of America; Girl Scouts of the USA; National Association of Counties; Ohio Society of Certified Public Accountants; Radiological Society of North America; Society for Human Resource Management; Appendix B: Financial Ratio Comparisons; Appendix C: Research Methodology, Timeline, and Tools; Research Methodology; Making the Lists; Data Gathering and Analysis; Probability Versus Proof
- Research TimelineResearch Tools; Complete List of Documents Requested; On-Site Interview Questions; Vision, Mission, and Purpose; Markets, Competitors, and the Environment; Organizing Arrangements; Use of Technology; Business Strategy/Strategic Process; Products and Services; Leadership; Culture and Community; Financial Issues; Physical Setting and Location; Public Policy; Follow-up Interview Questions for CEOs; Team Dossier; Appendix D: Frequently Asked Questions; Appendix E: How to Measure the Measures; Measure 1: A Customer Service Culture; Potential Measurement Methods
- Measure 2: Alignment of Products and Services with MissionPotential Measurement Methods; Measure 3: Data-Driven Strategies; Potential Measurement Methods; Measure 4: Dialogue and Engagement; Potential Measurement Methods; Measure 5: CEO as Broker of Ideas; Potential Measurement Methods; Measure 6: Organizational Adaptability; Potential Measurement Methods; Measure 7: Alliance Building; Potential Measurement Methods; Appendix F: Participating Organizations; Contributors; Acknowledgments; Donors Acknowledgment; Index
