Building the knowledge management network best practices, tools, and techniques for putting conversation to work
A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisi...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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New York :
John Wiley
c2002.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627876806719 |
Tabla de Contenidos:
- Building the Knowledge Management Network Best Practices, Tools, and Techniques for Putting Conversation to Work; Contents; Acknowledgments; Introduction; Part One Cave Walls to CRTs: The Landscape of Knowledge Networking; Chapter 1 Knowledge, History, and the Industrial Organization; Our Ancestral Heritage; Stories, Rituals, Trust, and Culture; The First Mass Medium; The Dawn of the Info Age; Summary; Chapter 2 Using the Net to Share What People Know; Managing Knowledge; Roots of the Knowledge Network; A Knowledge-Swapping Community; Organizational Knowledge Networking; Summary
- Chapter 3 Strategy and Planning for the Knowledge NetworkStrategy and Change; Planning and Cost Issues; Summary; Part Two Matching Culture with Technology; Chapter 4 The Role of IT in the Effective Knowledge Network; IT and Knowledge Exchange; Technical Approaches to Managing Knowledge; Basic Tools of the Knowledge Network; Online Environments for Knowledge Sharing; Summary; Chapter 5 Fostering a Knowledge-Sharing Culture; Creating the Ideal Conditions; Analyzing an Organization's Culture; Tapping the Mind Pool; Leadership: Energy from the Top; Self-Organizing Subcultures
- The Challenge of ChangeSummary; Chapter 6 Taking Culture Online; The Medium Is Part of the Message; Tools and Their Configuration; Three Dimensions of Collaboration; Knowing the People and the Policies; External Collaborative Communities; Summary; Chapter 7 Choosing and Using Technology; Tools for Every Purpose; Tools, Their Features, and Their Applications; Instant Messaging and Presence; Peer-to-Peer Knowledge Nets; Building Environments for Collaboration; Tools for Transitory Conversational Events; Summary; Part Three Practical Applications of Knowledge Networking
- Chapter 8 Initiating and Supporting Internal ConversationCultural Preconditions; Where Consultants Come In; Selling the Idea; Engaging the Stakeholders; Incentives to Participate; Learning to Tell Stories; The Practice of Online Conversation; Organizing the Community; Spontaneous Conversational Communities; Transitory Conversation for Immediate Solutions; Planning to Reinforce Knowledge-Sharing Culture; Summary; Chapter 9 Conversing with External Stakeholders; Building External Relationships; Learning about (and from) Your Customers; Customer-to-Customer Knowledge Exchange
- Hosting the Customer ConversationWhere Customers Gather on Their Own; Summary; Chapter 10 The Path Ahead; Interdependence and Infoglut; Conversation Proliferation; The Sustainable Organization; The New Skill Set; Future Technical Paths; Summary; Appendix A Resources; Notes; Index
