Building the knowledge management network best practices, tools, and techniques for putting conversation to work
A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisi...
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| Other Authors: | |
| Format: | eBook |
| Language: | Inglés |
| Published: |
New York :
John Wiley
c2002.
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| Edition: | 1st edition |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627876806719 |
| Summary: | A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.Written by two of the foremost experts in online communities, this book covers a set of |
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| Item Description: | Description based upon print version of record. |
| Physical Description: | 1 online resource (370 p.) |
| Bibliography: | Includes bibliographical references (p. 323-336) and index. |
| ISBN: | 9781280363030 9786610363032 9780471427575 |
