Cita APA (7a ed.)

Ukens, L. L. (2007). 101 ways to improve customer service: Training, tools, tips, and techniques (1st edition.). Pfeiffer ; J. Wiley & Sons Inc.

Cita Chicago Style (17a ed.)

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. 1st edition. San Francisco, CA : Hoboken, NJ: Pfeiffer ; J. Wiley & Sons Inc, 2007.

Cita MLA (9a ed.)

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. 1st edition. Pfeiffer ; J. Wiley & Sons Inc, 2007.