Coaching, counseling & mentoring how to choose & use the right technique to boost employee performance
Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association
c2007.
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| Edición: | 2nd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627847906719 |
Tabla de Contenidos:
- Introduction : three ways to develop high-performance employees
- Your role as a coach
- Coaching as an ongoing responsibility
- Let's talk : "should I say that?"
- Coaching traps and problems
- Why counsel troublesome people?
- How to turn around problem employees and employees with problems
- Let's talk : specific counseling sessions
- Counseling dilemmas : traps and pitfalls to avoid
- What mentoring can do to help high achievers- and you
- Mentor as a role model, broker, advocate, and career counselor
- Let's talk : face-to-face and e-conversations
- Mentoring traps to avoid
- Epilogue : your role as a leader.
