Management lessons from Mayo Clinic : inside one of the world's most admired service organizations

Management lessons from Mayo Clinic inside one of the world's most admired service organizations

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Se...

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Detalles Bibliográficos
Otros Autores: Berry, Leonard L., 1942- author (author), Seltman, Kent D., author
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : McGraw-Hill 2008.
Edición:1st edition
Materias:
Mayo Clinic > History.
Hospitals > United States > Administration.
Success in business.
Management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627829706719
Tabla de Contenidos:
  • The 100-Year brand
  • Preserving a patient-first legacy
  • Practicing team medicine
  • Practicing destination medicine
  • Partnering for leadership
  • Hiring for values-and talent
  • Orchestrating the clues of quality
  • Creating, extending, and protecting the brand
  • Investing in tomorrow's organization
  • Realizing human potential.

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