Management lessons from Mayo Clinic : inside one of the world's most admired service organizations

Management lessons from Mayo Clinic inside one of the world's most admired service organizations

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Se...

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Bibliographic Details
Other Authors: Berry, Leonard L., 1942- author (author), Seltman, Kent D., author
Format: eBook
Language:Inglés
Published: New York : McGraw-Hill 2008.
Edition:1st edition
Subjects:
Mayo Clinic > History.
Hospitals > United States > Administration.
Success in business.
Management.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627829706719
Table of Contents:
  • The 100-Year brand
  • Preserving a patient-first legacy
  • Practicing team medicine
  • Practicing destination medicine
  • Partnering for leadership
  • Hiring for values-and talent
  • Orchestrating the clues of quality
  • Creating, extending, and protecting the brand
  • Investing in tomorrow's organization
  • Realizing human potential.

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