Benchmarking for best practice continuous learning through sustainable innovation
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading...
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| Format: | eBook |
| Language: | Inglés |
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Oxford ; Woburn, MA :
Butterworth Heinemann
1998.
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| Edition: | 1st edition |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627825806719 |
Table of Contents:
- Benchmarking for Best Practice Continuo us learning through sustainable innovation; Copyright; Contents; Preface; Acknowledgements; 1 Driving businesses with quality in the 1990s; 2 Achieving a competitive advantage through TQM; 3 Critical factors for effective TQM implementation: a benchmarking approach; 4 Benchmarking quality systems: the role of auditing; 5 Benchmarking innovation management for best practice; 6 Benchmarking customer satisfaction for best practice; 7 Benchmarking supplier partnerships for best practice; 8 Benchmarking TQM in health care for best practice
- 9 Benchmarking quality in financial services through the EQA self-assessment model10 Benchmarking performance measurement for best practice; 11 Benchmarking processes for best practice; 12 External corporate quality reporting for best practice; Index
