Flawless consulting : a guide to getting your expertise used
"The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to matc...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
[Place of publication not identified]
Jossey Bass/Pfeiffer
2000
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| Edition: | 2nd ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627822306719 |
Table of Contents:
- A consultant by any other name
- Techniques are not enough
- Flawless consulting
- Contracting overview
- The contracting meeting
- The agonies of contracting
- The internal consultant
- Understanding resistance
- Dealing with resistance
- From diagnosis to discovery
- Getting the data
- Whole-system discovery
- Preparing for feedback
- Managing the feedback meeting
- Implementation
- Strategies for engagement
- Some tools for engagement
- Ethics and the shadow side of consulting
- The heart of the matter
- Another checklist you can use.
