Powerful phrases for dealing with difficult people over 325 ready-to-use words and phrases for working with challenging personalities
Words to tame even the most troublesome co-workers.
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM American Management Association
2013.
[2014] |
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627820806719 |
Tabla de Contenidos:
- Introduction
- Powerful phrases + actions = successful work relationships
- Communicating powerful phrases
- Actions that enhance powerful phrases
- Effective conflict resolution = strengthened work relationships
- Five steps to effective conflict resolution
- Powerful phrases for challenging coworker situations
- Powerful phrases for challenging situations with your boss
- Powerful phrases for situations you cause.
