Cita APA (7a ed.)

Evenson, R. (2013). Powerful phrases for dealing with difficult people: Over 325 ready-to-use words and phrases for working with challenging personalities (1st edition.). AMACOM American Management Association.

Cita Chicago Style (17a ed.)

Evenson, Renee. Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-use Words and Phrases for Working with Challenging Personalities. 1st edition. New York: AMACOM American Management Association, 2013.

Cita MLA (9a ed.)

Evenson, Renee. Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-use Words and Phrases for Working with Challenging Personalities. 1st edition. AMACOM American Management Association, 2013.