Cita APA (7a ed.)

Peel, J. (2002). CRM: Redefining customer relationship management (1st edition.). Digital Press.

Cita Chicago Style (17a ed.)

Peel, Jeffrey. CRM: Redefining Customer Relationship Management. 1st edition. Amsterdam ; Boston: Digital Press, 2002.

Cita MLA (9a ed.)

Peel, Jeffrey. CRM: Redefining Customer Relationship Management. 1st edition. Digital Press, 2002.