Resolving conflicts at work ten strategies for everyone on the job
The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the...
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| Format: | eBook |
| Language: | Inglés |
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San Francisco :
Jossey-Bass
2011.
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| Edition: | 3rd ed |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627794506719 |
Table of Contents:
- RESOLVING CONFLICTS AT WORK; CONTENTS; Foreword Conflict: An Opportunity for Leadership By Warren Bennis; Acknowledgments; Introduction Ten Strategies for Everyone on the Job; STRATEGY 1 Understand the Culture and Dynamics of Conflict; STRATEGY 2 Listen Empathetically and Responsively; STRATEGY 3 Search Beneath the Surface for Hidden Meanings; STRATEGY 4 Acknowledge and Reframe Emotions; STRATEGY 5 Separate What Matters from What Gets in the Way; STRATEGY 6 Solve Problems Paradoxically and Creatively; STRATEGY 7 Learn from Difficult Behaviors; STRATEGY 8 Lead and Coach for Transformation
- STRATEGY 9 Explore Resistance and Negotiate CollaborativelySTRATEGY 10 Mediate and Design Systems for Prevention; The Authors; Index
