Cita APA (7a ed.)

Cloke, K., & Goldsmith, J. (2011). Resolving conflicts at work: Ten strategies for everyone on the job (3rd ed.). Jossey-Bass.

Cita Chicago Style (17a ed.)

Cloke, Ken, y Joan Goldsmith. Resolving Conflicts at Work: Ten Strategies for Everyone on the Job. 3rd ed. San Francisco: Jossey-Bass, 2011.

Cita MLA (9a ed.)

Cloke, Ken, y Joan Goldsmith. Resolving Conflicts at Work: Ten Strategies for Everyone on the Job. 3rd ed. Jossey-Bass, 2011.