APA (7th ed.) Citation

Heppell, M. (2006). Five star service, one star budget: How to create magic moments for your customers that get you noticed, remembered and referred (1st edition.). Pearson/Prentice Hall Business.

Chicago Style (17th ed.) Citation

Heppell, Michael. Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred. 1st edition. Harlow, England ; New York: Pearson/Prentice Hall Business, 2006.

MLA (9th ed.) Citation

Heppell, Michael. Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred. 1st edition. Pearson/Prentice Hall Business, 2006.