APA (7th ed.) Citation

Sharp, D. E. (2003). Call Center handbook: Design, operation, and maintenance (1st edition.). Digital Press/Elsevier Science.

Chicago Style (17th ed.) Citation

Sharp, Duane E. Call Center Handbook: Design, Operation, and Maintenance. 1st edition. Amsterdam ; London: Digital Press/Elsevier Science, 2003.

MLA (9th ed.) Citation

Sharp, Duane E. Call Center Handbook: Design, Operation, and Maintenance. 1st edition. Digital Press/Elsevier Science, 2003.